The OACIQ Assistance Department receives and processes around 2,500 requests for assistance emanating from the public, the industry and the OACIQ Inspection Department. Its role is to analyze all requests received an determine the seriousness of each case.
The OACIQ publishes Trust in action – Highlights 2018 which presents the various actions taken by the Organization over the past year to fulfill the important mission entrusted to it by the Government of Quebec–to protect consumers.
The agency executive officer is responsible for ensuring that the agency brokers meet their duties and obligations. If you experience a problem with your broker, you may call upon him.
When looking for a property, you have the right to be represented by the real estate broker of your choice. It is however in your interest to be informed of representation rules of brokerage licence holders.
The purpose of the Real Estate Brokerage Act is to ensure the protection of the public in the area of real estate brokerage. To this end, the Act requires among other things that anyone pursuing brokerage activities in Québec be qualified to do so and be the holder of a licence issued by the Organisme d'autoréglementation du courtage immobilier du Québec (OACIQ).